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Warranty Claim Procedure
- Notify the Genesis Service Department of the potential warranty claim prior to making the repair. (Digital pictures are very helpful for diagnosing problems and recommending repairs.)
- The Genesis Service Department will assign a WWA (Warranty Work Authorization) number to track the repair costs and/or a RGA (Return Goods Authorization) number to track outgoing parts.
- Replacement parts must be ordered using a purchase order.
- When the repair is complete, submit an invoice to the Genesis Service Dept. via fax or mail within 30 days. Include itemized internal labor reporting, parts lists and invoices for outside contractors. Reference the WWA number on all invoices.
- When returning parts for warranty consideration, include a copy of the Genesis RGA form to insure proper processing and credit. The Genesis Service Department will fax you this form for use as the packing list.
- Your account will be credited when a warranty claim is accepted.
- Please direct any questions to the Genesis Service Department.
Dave Gotsky, Service/Warranty Manager
Phone: 715-395-5252
Email: dgotsky@paladinbrands.com | |
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