Parts Order Policy & Procedure

Order Placement

Parts orders must include the following:

• Purchase order number
• Model and serial number of attachment
• Part number and quantity needed
• Shipping and billing address
• Method of shipment or required delivery date

Orders may be placed by phone, e-mail or fax. Just fill out the Parts Order Form and click the submit button, or print it out and fax it to our Parts Department at 715-395-3411.

Part numbers are listed in the parts section of your manual. 

Contact the Genesis Parts Department with questions regarding part numbers, availability and pricing or fill out a Parts Request Form and someone will get back to you shortly.

Parts Policy

All orders will be shipped best way surface unless an alternate shipping method is requested.  Shipping charges are not included in the purchase price of parts.

All invoices are due upon receipt.  Any accounts with invoices open beyond 60 days are subject to review and may be place on C.O.D. status without further notice.

Unused Genesis parts may be returned with proper documentation.  Return shipping is the responsibility of the purchasing party.  Credit will be issued upon return, less a 20% restocking fee.  Documentation is required for credit of returned parts.  Contact the Genesis Parts Department for a Return Goods Authorization (RGA) number and form.